RETURNS / EXCHANGES
Your satisfaction is important to us! We have a 30-day return policy
. If you are not satisfied with your SOUK online purchase or it arrives damaged, simply return the unused portion and we will gladly issue a refund/exchange. Please remember that some products take at least 30 days for the results to become visible.
1. Prior to returning your item(s), please email us your order number in order to obtain a Return Request Form to complete.
2. Ship back to us using a carrier of your choice. Be sure to include your order number, name, email address, mailing address and phone number in case we need to contact you. We recommend using an insured and traceable delivery method. SOUK is not responsible for any returns lost in transit.
3. Please address your return package to:
4231 Balboa Avenue #1262
San Diego, CA 92117
We're sorry; return shipping fees are not refundable.
4. Your return or exchange request will be processed promptly.
- Most returns will be processed within 3-5 business days of receipt.
- Most exchanges will be processed within 7-10 business days of receipt and are shipped via Standard Service. Transit time for exchange packages is usually 5-7 business days from the time the exchange is shipped. Business days are from Monday to Friday, excluding holidays. Once received we will send an email confirming the receipt and processing of your return or exchange request.
5. We will refund the original form of payment to the original purchaser within 48 to 72 hours of receiving your return.
6. Unfortunately, we cannot provide refunds for SOUK product purchased at other retailers. Only products purchased on soukskincare.com may be returned for refund.
If you have questions about returns or exchanges, please contact us via email at firstname.lastname@example.org